All ST Imaging authorized dealers provide local sales, service, and support in addition to the manufacturer’s warranty on ST Imaging microfilm scanners. Installation and on-site service will be provided in the authorized dealers service plans. That should also include repair, user training, parts and accessories of the microfilm scanner. Contact us to find an exclusive dealer for your area.
Customers are encouraged to first contact their authorized dealer who installed the system with questions about their microfilm scanner. Technical support for hardware and software is available, as well as repair services, through the manufacturer, fees may apply.
See the Support Contact section to contact ST Imaging for all repair, parts and warranty service. You will need to use a Return Material Authorization (RMA) form to send a unit in for repair. Contact ST Imaging at 855-850-0538 and a customer service representative will email or fax an RMA form to you.
All ST Imaging digital microfilm scanners and software products are warranted in the US for three years from the date of purchase. Technical support and repair is available through the manufacturer. Equipment can be sent to the depot service location for repair or replacement. Customer pays shipping. A Return Material Authorization form must be submitted and authorized before shipping any products. For more information on the manufacturer’s warranty, review the information in your owner’s manual, view our terms and conditions online or contact ST Imaging at info@stimaging.com.
The ViewScan I, II, and III microfilm scanners have officially reached End of Life (EOL)and End of Service (EOS) status. These models have not been manufactured in over eight years and parts are no longer available. Given the reality, ST Support Staff will do what we can to keep your scanner operational.
In addition, the ViewScan I, II, and III, operated on Windows OS that are no longer supported by Microsoft, making them vulnerable to security threats if in an online environment.
We appreciate the many years these scanners served libraries, archives, and research institutions. For customers seeking modern microfilm solutions, we recommend upgrading to the latest ViewScan 5, which offers advanced imaging, intuitive software, and ongoing support.
For upgrade assistance or product information, please contact ST Imaging Sales.
Use the links below to purchase 30 or 60 minute increments.
30 minutes of support time
60 minutes of support time
The ST Imaging support team serves clients and resellers worldwide by helping them with technical support issues that may arise with their ST Imaging equipment or software — and providing day-to-day assistance grows as our scanners continue to boost in popularity! Each support team member is a master of all ST Imaging products, so clients always get expert guidance with smiles you can practically hear through the phone.
